SHIPPING & RETURN

Customer Support Hours

Our customer service team operates:

🕘 Monday to Saturday
🕓 9:00 AM – 4:00 PM (UK time)

Requests submitted outside these hours will be handled on the next business day.

Order Processing & Dispatch

All orders are fully tracked.
Tracking details will be emailed once your order has been dispatched from our fulfilment centre.

Tracking may take up to 2 business days to update depending on courier systems.

Delivery Timeframes

Estimated delivery times begin from the date your order is dispatched:

• Standard Delivery: Next Day Dispatch
  

Please note: these timeframes are estimates based on typical courier's delivery windows. Actual delivery times may vary due to courier handling, seasonal demand, or unforeseen delays.

Incorrect Address or Delivery Issues

Please ensure you provide a complete and accurate shipping address.
We cannot guarantee redirection or replacement of orders shipped to incorrect or incomplete addresses.

✅ RETURNS & EXCHANGES POLICY 

Returns & Exchanges

We want you to be satisfied with your purchase.  we operate a limited returns and exchange policy. Returns are done within 30 days

Refunds

We do not offer refunds.
Refunds are only considered in the rare case of:

• a defective product

• a damaged product upon arrival

• receiving the wrong item

Any refund issued is at the sole discretion of the kallon customer service team.

Exchanges

We offer exchanges only for items that are:

• defective

• damaged

• incorrect

To request an exchange, please contact us at:
📩 support@kallon.co.uk
Include your order number and supporting details.
Our team will reply within 24–48 hours (Monday–Saturday).

All exchanges are reviewed and approved at our discretion.

Return Process

• Returns must be pre-approved by our customer service team.

• You must wait for instructions before returning any item.

• Items must be returned unused and in original condition.

• Returns would be sent to our UK address, that would be provided when required. 

Failure to follow return instructions may result in delays or the inability to process your exchange.

Customer Conduct Policy

Kallon maintains a zero-tolerance policy regarding abusive behaviour.
Any form of verbal or written abuse toward staff may result in:

• refusal of exchanges

• refusal of service

• account/order restrictions

We are committed to supporting our customers and we ask for the same respect in return.