Contact Us

Our customer support team is here to help.

Before contacting us, please review the commonly asked questions below they resolve most enquiries instantly.

Commonly Asked Questions

Tracking number not received?

Tracking numbers are sent via email once your order has been dispatched.
Please allow up to 48 hours for your tracking number to arrive.

Orders placed on weekends (Saturday–Sunday) are processed the next business day.

Where is my order?

Please use your tracking link to check your delivery status.
Tracking is 100% accurate to the courier’s latest update.

Your tracking number is sent separately after your order is processed and dispatched.

How long does delivery take?

Our estimated delivery timeframes are:

• 6–10 business days under normal demand
  

Tracking updates may take up to 3 business days after dispatch.

Still Need Help?

If your question was not answered above, please contact our support team at:

📩 support@kallon.co.uk

We aim to reply within 24–48 hours (Monday–Saturday).

Social Media Support

You may also message us through Instagram — our inbox is monitored.
However, all enquiries related to orders, exchanges, returns, or tracking must be submitted via email for verification and assistance.

Customer Service Hours

🕘 Monday to Saturday
🕓 9:00 AM – 4:00 PM (GMT)

Our customer service team is unavailable during the following holiday closures:

• 23/12/25 – 26/12/25

• 30/12/25 – 02/01/26

Any enquiries received during these times will be addressed on the next working day.